Hand Butter

At Forest Lodge – The Retreat, your satisfaction is our priority. We stand behind the quality of our products and are committed to ensuring you have a positive shopping experience.

Returns
We accept returns for products that are unopened, unused, and in their original packaging within 7 days of delivery. For hygiene and safety reasons, we cannot accept returns for items that have been opened or partially used.

Refunds
If your return meets the above criteria, a refund will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method.

Exchanges
If your product arrives damaged or defective, please notify us within 48 hours of receiving your order. We will gladly replace the item at no additional cost.

Non-Returnable Items
Due to the nature of our products, we cannot accept returns or exchanges for items marked as final sale, custom orders, or products that have been opened and used unless defective.

How to Initiate a Return or Exchange
Email us at infor@forestlodgetheretreat.com with your order number, a description of the issue, and photos if applicable.
Our team will guide you through the process and provide you with a return shipping address if necessary.

Shipping Costs
Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

Note:
Please inspect your order upon receipt and contact us immediately if there is an issue. We aim to resolve all matters swiftly to your satisfaction.

At Forest Lodge – The Retreat, we are committed to ensuring that your wellness products arrive promptly and in perfect condition. Here’s everything you need to know about our shipping process:

Shipping Costs
Shipping fees are calculated based on the weight, size, and destination of your order. Exact shipping costs will be displayed at checkout.

For orders exceeding R500, we offer free shipping to select locations within South Africa.

Processing Time
Orders are processed within 1-3 business days after payment is confirmed.
You will receive a confirmation email with tracking details once your order is dispatched.

Delivery Time
Delivery typically takes 3-7 business days for local destinations. Remote areas may require additional time.
Please note that delivery times may vary due to factors beyond our control, such as courier delays or public holidays.

We currently ship across South Africa. For international inquiries, please contact us directly at info@forestlodgetheretreat.com.

Special Instructions
If you have specific delivery requirements or need your package by a certain date, please reach out to us, and we’ll do our best to accommodate your request.